At Spy Verification Services, we are dedicated to providing reliable background verification services to our clients. We understand that there may be situations where cancellations or refunds are necessary. Please take a moment to familiarize yourself with our Cancellation and Refund Policy to understand the terms and conditions governing these processes.
1. Order Cancellation
You may request the cancellation of your order at any time before the verification process has begun. To cancel an order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request. Please be aware that we cannot guarantee the cancellation of orders that have already entered the verification process.
2. Service-Based Cancellation
For service-based requests, you can cancel your request before the verification process has started. Once the verification process has commenced, cancellation may not be possible, and our standard refund policy will apply.
3. Eligibility of Refund
Refunds will be considered under the following circumstances:
- If we are unable to fulfill your order or provide the requested service.
- If we determine that a refund is appropriate based on the specific circumstances of your case.
4. Refund Requests
To request a refund, please contact our customer support team, providing the details of your order and the reason for your refund request. We will review your request and, if approved, process the refund within a reasonable timeframe.
5. Refund Method
Refunds will be issued using the same payment method you used for the original purchase. Please allow for a reasonable processing time, which may vary depending on the payment method and your financial institution.
6. Partial Refunds
In some cases, partial refunds may be granted, depending on the circumstances. These will be determined on a case-by-case basis.
Exception of Refund Policy
1. Non- Refundable Services
Certain services or products may be non-refundable due to their nature. Such exceptions will be explicitly mentioned at the time of purchase.
2. Service Completion
Once the verification process is completed, refunds will not be granted, unless there are extenuating circumstances.
Contact Us
If you have any questions or concerns regarding our Cancellation and Refund Policy, please contact our customer support team at enquiry@spyverificationservices.com
Spy Verification Services reserves the right to amend or revise this policy at any time. We encourage you to periodically review this policy to stay informed about any updates.
Last Updated: 16-10-2023
Your satisfaction is important to us, and we are committed to addressing your cancellation and refund requests promptly and fairly.
