This Policy explains how cancellation requests are reviewed, when a refund may be available, which verification costs may be non-refundable and how clients can contact Spy Verification Services for a service-status review.
This Cancellation & Refund Policy applies to background verification and related services requested from Spy Verification Services, unless a quotation, proposal, invoice, work order or signed service agreement states different or additional terms.
Because verification assignments can involve source outreach, database access, field activity and other third-party costs, refund eligibility is assessed according to the actual status of the requested service. Nothing in this Policy is intended to limit rights that cannot lawfully be excluded.
A client may request cancellation before the relevant verification activity has begun. Please send the request as soon as possible and include enough information for us to identify the assignment.
If no work has started and no non-recoverable third-party expense has been incurred, the amount eligible for refund will be reviewed against the quotation, payment status and any administrative or committed costs applicable to the request.
Once verification activity has started, a full refund may not be available. Work may be considered started when, for example, our team has commenced case review, contacted an employer, institution or reference, initiated a court or database search, assigned field activity, ordered a paid record or otherwise committed resources to the approved scope.
If cancellation is accepted after work has begun, Spy Verification Services may deduct charges for completed work, work in progress and non-recoverable external costs before determining any refundable balance.
A refund or service credit may be considered where appropriate after reviewing the facts of the specific assignment. Examples may include a duplicate payment, an amount paid for a check that was cancelled before work and non-recoverable costs began, or a service that Spy Verification Services confirms it cannot perform within the agreed scope.
A source being unavailable, delayed or unresponsive does not automatically mean the service has failed. Background verification depends on records and responses controlled by employers, institutions, courts, authorities, databases and other external sources. Where a check cannot be completed, the report may record the outcome as unable to verify, unavailable, insufficient information or another appropriate status consistent with the agreed scope.
Where only part of an assignment remains unperformed, any refund will be assessed on the unused portion after deducting completed work and costs already incurred.
Non-refundable amounts may include completed verification checks, field visits already carried out or committed, paid database or record-access charges, government or authority fees, courier or document-handling costs, translation costs, taxes that cannot be recovered, and other third-party expenses already incurred for the assignment.
Send the request to info@spyverificationservices.com or contact the team using the phone numbers listed below. Please provide:
Please avoid sending unnecessary sensitive candidate information in a refund request. We may ask for additional details if needed to confirm the payment or service status.
If a refund is approved, Spy Verification Services will communicate the approved amount and the basis of the calculation. Where practicable, the refund will be initiated through the original payment method or another method agreed with the client.
Actual crediting time can vary depending on the bank, payment gateway or payment method and may be outside our direct control. Any bank or gateway deductions that cannot be recovered will be handled in accordance with the applicable payment and quotation terms.
Spy Verification Services may update this Policy to reflect changes in services, payment processes, operational practices or applicable requirements. The current version should display its effective or last-updated date.
Spy Verification Services
Office No. 101–104, 1st Floor
Bhanot Bhawan, Commercial Complex
Azadpur, Delhi – 110033
Email: info@spyverificationservices.com
Telephone: 011 4166 9655
Mobile: +91 98181 34951
For the most accurate review, please quote the relevant service or payment reference when contacting us.
