Welcome to Spy Verification Services. These Terms of Service govern your access to our website, enquiry forms, background verification services, reports, communication channels and related professional services.
In these Terms, “Spy Verification Services,” “SVS,” “we,” “us” and “our” refer to Spy Verification Services. “Client,” “you” and “your” refer to any individual, employer, company, institution or authorised representative using our website or services.
Acceptance: By submitting an enquiry, approving a quotation, requesting a verification or using our services, you confirm that you have read and accepted these Terms. Please do not use our services if you disagree with them.
Spy Verification Services is a professional background verification and checks company based in Delhi, India. Subject to the selected package, location, availability of records and agreed scope, our services may include:
The exact scope, fees, required documents, deliverables and estimated completion time will be stated in the relevant quotation, invoice, proposal, work order or service agreement.
The client must have a lawful and legitimate reason for requesting a background check.
Before providing another person’s information to us, the client confirms that it has:
We may request evidence of consent or authority before starting or continuing a verification.
Spy Verification Services does not provide unlawful surveillance, hacking, phone interception, secret tracking, stalking or any service that violates privacy, safety or applicable law.
The client must provide complete, accurate and lawful information, including correct names, addresses, employment history, educational details, identity documents and contact information.
The client must not submit:
Spy Verification Services will not be responsible for delays or inaccurate outcomes caused by incomplete, incorrect, illegible or misleading information provided by the client or verification subject.
Additional work caused by incorrect information or a change in scope may be charged separately.
Depending on the service, we may contact or obtain information from:
We may use authorised employees, investigators, technology providers, field partners or specialist agencies to complete parts of an assignment.
Third-party records may be delayed, unavailable, incomplete, outdated or inaccurate. We do not control government offices, courts, employers, educational institutions, database providers or other external sources.
A verification report reflects the information available within the agreed search scope at the time the check was conducted.
A report may show a result such as verified, clear, discrepancy, unable to verify, record unavailable, insufficient information or pending.
A “clear” or “verified” result does not guarantee that no undisclosed information exists. An “unable to verify” result does not automatically mean that the information is false. It may mean that records were unavailable or the relevant source did not respond.
Clients must read the complete report, including its observations and limitations, rather than relying only on summary labels or colour codes.
Our reports are intended to support decision-making. They are not guarantees of a person’s honesty, character, suitability, performance or future conduct.
Spy Verification Services does not make final hiring, rejection, promotion, termination, tenancy, lending or business decisions for clients.
The client remains responsible for:
A report must not be used to discriminate unlawfully or cause unjustified harm.
All turnaround times are estimates unless expressly guaranteed in writing.
Completion may be affected by:
We will make reasonable efforts to complete the service within the communicated timeframe, but cannot guarantee third parties' response times.
Service fees will be provided through a quotation, proposal, invoice, rate card or written confirmation.
Unless otherwise stated:
If payment is delayed, we may suspend ongoing checks, restrict account access or decline new assignments.
Cancellations and refunds are governed by our Cancellation and Refund Policy and any conditions stated in the applicable quotation.
A cancellation may be accepted before work begins. Once a verification has been initiated or third-party expenses have been incurred, the applicable charges may be non-refundable.
Completed verification services are generally non-refundable unless otherwise required by law or agreed in writing.
The client is responsible for ensuring that personal information is collected and submitted lawfully.
We may process personal information to:
We will take reasonable organisational and technical steps to protect personal information from unauthorised access, use, alteration or disclosure.
Additional information about our data practices should be provided in our Privacy Policy.
Verification reports and supporting information may contain confidential or sensitive information.
The client must:
We may disclose information where required by law, a court, a government authority or another valid legal process.
You must not use our website or services to:
We may reject or discontinue any request that appears unlawful, abusive, deceptive or unethical.
Our website content, branding, reports, formats, processes, graphics, software and original materials are owned by or licensed to Spy Verification Services.
Subject to full payment, the client receives a limited right to use the completed report internally for the purpose for which it was requested.
The client may not alter, resell, publicly distribute or present our report or content as its own without written permission.
We perform our services with reasonable professional care based on the agreed scope and information available at the time.
However, we cannot guarantee that:
To the maximum extent permitted by law, Spy Verification Services will not be liable for indirect, incidental, special or consequential losses, including loss of profit, business, opportunity or reputation.
Our total liability relating to a specific service will not exceed the amount paid for that service, except where liability cannot legally be limited.
We may suspend or terminate a service where:
Termination does not remove payment, confidentiality or legal obligations that arose before termination.
Clients or verification subjects may contact us to report a possible factual error.
The request should include the person’s name, the report reference number, the disputed information and supporting documents. We may contact the source, request additional information or issue a corrected report where justified.
A correction request does not guarantee that the report status will change.
The laws of India govern these Terms.
The parties should first attempt to resolve disputes through good-faith discussions. Subject to mandatory legal rights, courts of competent jurisdiction in Delhi, India will have jurisdiction over disputes relating to these Terms or our services.
We may update these Terms to reflect changes in our services, technology, business practices or applicable law.
The revised version will be published on this page with an updated revision date. Continued use of our services after an update constitutes acceptance of the revised Terms.
For service questions, complaints or legal notices, contact:
Spy Verification Services
Office No. 101 to 104, First Floor
Bhanot Bhawan, Commercial Complex
Azadpur, Delhi – 110033, India
Email: info@spyverificationservices.com
Telephone: 011-4166-9655
Mobile: +91-98181-34951
Please mention your name, company, contact information and report or service reference number when contacting us.
